Shipping policy

Last updated: August 2026

At Veloura, we want your order to arrive safely and on time. Please find our shipping information below.

📦 Processing Time

Orders are processed within 1–3 business days after payment has been confirmed.

Once your order has been shipped, you will receive a confirmation email with your tracking information when available.

🇬🇧 UK Delivery

We currently ship to addresses within the United Kingdom.

Standard Shipping:
Estimated delivery time: 5 and 7 business days]

Shipping Fee:
FREE UK SHIPPING on all orders.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs, weather conditions, or other circumstances outside our control.

📍 Order Tracking

Once your order has been dispatched, you may receive a tracking number by email.

Tracking information can take a few business days to become active after your order has been shipped.

⚠️ Delays

While we do our best to ensure your order arrives within the estimated timeframe, Veloura cannot guarantee exact delivery dates.

If your order has not arrived within 30  business days after the estimated delivery period, please contact us at:

zonacliente222@gmail.com and we will be happy to help.

📬 Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, we may not be able to change it once the order has been shipped.

📧 Contact Us

If you have any questions about your order or shipping, please contact us at:

zonacliente222@gmail.com